> For the complete documentation index, see [llms.txt](https://docs.cubu.com/guides/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cubu.com/guides/report-center/customer-satisfaction-reports/customer-satisfaction.md). # Customer Satisfaction ## Overview Page This report provides a **Customer Satisfaction Overview**, focusing on customer feedback through satisfaction ratings. * The **line chart** at the top tracks **Customer Satisfaction Over Time**, showing the average satisfaction score and the number of votes received in each period. * Below the chart, key metrics are displayed, including the **Average Stars** (a visual representation of the satisfaction score), **Average Satisfaction Score**, **Total Votes**, and **Votes Distribution**. The Votes Distribution chart breaks down the votes received for each star rating. * The Case Count is highlighted on the right, showing the total number of cases considered in this analysis. Filters can refine the data by date, unit, service category, channel, and entry mode. This report is useful for assessing overall customer satisfaction, understanding how customers rate their experiences, and identifying areas where service improvements may be needed. ## By Unit Page This report provides a detailed **Customer Satisfaction Analysis by Unit**, allowing you to evaluate customer feedback across different units. * The **Units Breakdown** table at the top lists each unit along with its case count, number of votes received, average satisfaction score, and average star rating. This helps identify which units are receiving feedback and how they are performing in terms of customer satisfaction. * The **Customer Satisfaction Over Time** chart at the bottom tracks the number of votes and average satisfaction score over time, giving insights into trends and changes in customer satisfaction during the selected period. * On the right, key metrics such as **Average Stars**, **Total Votes**, **Average Satisfaction Score**, and **Votes Distribution** are highlighted, providing a quick summary of the overall satisfaction level. * The total **Case Count** is displayed at the bottom right, showing the total number of cases considered in this analysis. Filters can refine the data by date, service category, channel, and entry mode. This report is useful for assessing customer satisfaction at the unit level, understanding how different units are performing, and identifying areas for improvement based on customer feedback. ## By Category This report provides a detailed **Customer Satisfaction Analysis by Service Category**, allowing you to evaluate customer feedback across different service categories. * The **Service Categories Breakdown** table at the top lists each service category along with its case count, number of votes received, average satisfaction score, and average star rating. This helps identify which service categories are receiving feedback and how they are performing in terms of customer satisfaction. * The **Customer Satisfaction Over Time** chart at the bottom tracks the number of votes and average satisfaction score over time, giving insights into trends and changes in customer satisfaction during the selected period. * On the right, key metrics such as **Average Stars**, **Total Votes**, **Average Satisfaction Score**, and **Votes Distribution** are highlighted, providing a quick summary of the overall satisfaction level across different service categories. * The total **Case Count** is displayed at the bottom right, showing the total number of cases considered in this analysis. Filters can refine the data by date, unit, channel, and entry mode. This report is useful for assessing customer satisfaction at the service category level, understanding how different services are performing, and identifying areas for improvement based on customer feedback. ## See Also {% embed url="" %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.cubu.com/guides/report-center/customer-satisfaction-reports/customer-satisfaction.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.