# Process Management

- [Introduction to Cases](/guides/understanding-the-basics/process-management/introduction-to-cases.md): Understanding Cubu cases.
- [Service Models and Flow](/guides/understanding-the-basics/process-management/service-models-and-flow.md): Exploring common service flows.
- [Storing Data with Fields](/guides/understanding-the-basics/process-management/storing-data-with-fields.md): Using fields to store data in cases and data records.
- [Categorizing Cases with Tags](/guides/understanding-the-basics/process-management/categorizing-cases-with-tags.md): Using tags to label cases.
- [Service Categories and Types](/guides/understanding-the-basics/process-management/service-categories-and-types.md): Understanding service categories and service types.
- [Inboxes](/guides/understanding-the-basics/process-management/inboxes.md): Understanding inboxes.
- [Routes](/guides/understanding-the-basics/process-management/routes.md): Move cases between inboxes to implement business flows.
- [Working Hours](/guides/understanding-the-basics/process-management/working-hours.md): Understanding Working Hours Calendars and Rules.
- [Walk-in Services](/guides/understanding-the-basics/process-management/walk-in-services.md)
- [Appointment-based Services](/guides/understanding-the-basics/process-management/appointment-based-services.md): Understanding appointments in Cubu.
- [Data Tables](/guides/understanding-the-basics/process-management/data-tables.md)
- [The Customers Data Table](/guides/understanding-the-basics/process-management/the-customers-data-table.md)
- [Automation](/guides/understanding-the-basics/process-management/automation.md): Understanding Cubu automations
- [Automation Triggers](/guides/understanding-the-basics/process-management/automation/automation-triggers.md)
- [Automation Conditions](/guides/understanding-the-basics/process-management/automation/automation-conditions.md)
- [Automation Actions](/guides/understanding-the-basics/process-management/automation/automation-actions.md)
