Cubu Docs
Report Center
User GuideReport CenterTechnical GuideRelease NotesS2S API Guide
Report Center
User GuideReport CenterTechnical GuideRelease NotesS2S API Guide
  • Overview of Cubu Reports
  • Basic Concepts and Terminology
  • Key Performance Measures
  • Interacting with Reports
  • Agent Permformance Reports
    • Agent Performance
    • Agent Attendance
  • Appointments Reports
    • Appointments
  • Customer Satisfaction Reports
    • Customer Satisfaction
  • Service Level Reports
    • Case Analysis
    • First Response Time
    • Service Time Analysis
    • Wait Time Analysis
Powered by GitBook
On this page

Overview of Cubu Reports

NextBasic Concepts and Terminology

Last updated 5 months ago

Cubu provides a diverse set of interactive reports that empower managers to analyze operational data effectively. These reports offer valuable insights to enhance service levels, boost productivity, and increase efficiency. This guide offers detailed information on navigating, utilizing, and understanding Cubu's reporting features.

Please note that the reports available to users may differ depending on their permissions. Administrators can grant access to specific reports through Admin Tools -> Settings -> BI and Reports. For details, see:

This guide provides comprehensive details about Cubu reports.

Cubu reports are available to Data Analysts via the Report Center tool.

Getting Started

Before delving into specific reports, we recommend reading the following document to establish a strong foundation.

Basic Concepts and TerminologyKey Performance MeasuresInteracting with Reports

LogoBI and Reports | Cubu Docs
Page cover image