Welcome to Cubu!
Last updated
Last updated
Cubu is a web-based system that streamlines customer service processes for various types of organizations, such as medical centers, banks, and service centers, among others.
This document will guide you through the functionalities and operational use of Cubu's features.
It allows service representatives to create and process service tickets, manage visitor queues, document appointments, and send post-appointment messages. Visitors can also book appointments through dedicated portals and engage in video calls.
Key features of Cubu include:
Manage customer service across multiple channels (face-to-face, video conference, phone, chat, etc.).
Manage physical and virtual customer queues.
Handle various appointment booking scenarios.
Drive and automate business processes and workflow.
Interact with and inform customers while they wait for service via digital signage and public address (PA) system.
Monitor service level and agents' performance.
Improve service levels and optimize resource utilization and throughput.
This guide offers an in-depth introduction to the fundamentals of Cubu, including its key concepts, terminology, and operational process. Additionally, it provides practical tutorials for leveraging the diverse suite of tools offered by Cubu.
For advanced topics such as integration, developing webhooks, SSO, and more, see:
To learn about Cubu's roadmap and newly added features, see:
