Report Center

User Guide Report Center Technical Guide Release Notes S2S API Guide

Report Center

User Guide Report Center Technical Guide Release Notes S2S API Guide

Overview of Cubu Reports
Basic Concepts and Terminology
Key Performance Measures
Interacting with Reports
Agent Permformance Reports
- Agent Performance
- Agent Attendance
Appointments Reports
- Appointments
Customer Satisfaction Reports
- Customer Satisfaction
Service Level Reports

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Service Level Reports

Case Analysis First Response Time Service Time Analysis Wait Time Analysis

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