CtrlK

Report Center

Report Center

Overview of Cubu Reports
Basic Concepts and Terminology
Key Performance Measures
Interacting with Reports
Agent Permformance Reports
- Agent Performance
- Agent Attendance
Appointments Reports
- Appointments
Customer Satisfaction Reports
- Customer Satisfaction
Service Level Reports

Powered by GitBook

On this page

Service Level Reports

Case Analysis First Response Time Service Time Analysis Wait Time Analysis

PreviousCustomer Satisfaction NextCase Analysis