Cubu Docs
Report Center
Report Center
  • Overview of Cubu Reports
  • Basic Concepts and Terminology
  • Key Performance Measures
  • Interacting with Reports
  • Agent Permformance Reports
    • Agent Performance
    • Agent Attendance
  • Appointments Reports
    • Appointments
  • Customer Satisfaction Reports
    • Customer Satisfaction
  • Service Level Reports
    • Case Analysis
    • First Response Time
    • Service Time Analysis
    • Wait Time Analysis
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Overview of Cubu Reports

NextBasic Concepts and Terminology

Last updated 9 months ago

Cubu provides a diverse set of interactive reports that empower managers to analyze operational data effectively. These reports offer valuable insights to enhance service levels, boost productivity, and increase efficiency. This guide offers detailed information on navigating, utilizing, and understanding Cubu's reporting features.

Please note that the reports available to users may differ depending on their permissions. Administrators can grant access to specific reports through Admin Tools -> Settings -> BI and Reports. For details, see:

This guide provides comprehensive details about Cubu reports.

Getting Started

Before delving into specific reports, we recommend reading the following document to establish a strong foundation.

Cubu reports are available to Data Analysts via the tool.

Report Center
Basic Concepts and Terminology
Key Performance Measures
Interacting with Reports
BI and Reports | Cubu Docs
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