📦Feb. 2025 Release

What's New

Appointments Rescheduling

Reschedule by Agents

Agents can now reschedule an appointment using the new Reschedule dialog. To open the dialog, click the Reschedule button on the Appointment Popup window or Case form.

This dialog enables them to find and select a new date and time for the appointment and move it to a different calendar, service, or unit.

Reschedule by Customers

Customers can also reschedule their appointments using the Virtual Ticket. However, they can only change the date and time within the same service.

Important!

Self-reschedule must be enabled in the service settings to enable customers to reschedule appointments.

Customer Satisfaction Score

The Satisfaction Score submitted by the customer is now visible on the Case Form / Case Info panel.

Changes

Improved Security for Email Providers

The email provider API Key is hidden by default. The EngagementAdmin role is required to view or edit the API key.

QR Codes on Virtual Tickets

QR codes are no longer displayed on the virtual ticket.