📦Jan. 2025 Release

Released: Jan. 30, 2025

What's New

Chat Support

Connecting with customers through chat is becoming increasingly popular. Chats can be used for customer service, information, and consultations.

Chat Support in the Agent Console

Cubu supports chat in two main ways:

1. Cubu Portal (Standalone or Embedded): Customers who opt for walk-in service through the Chat channel enter a queue and connect with an agent via a chat interface.

2. WhatsApp Integration: By configuring WhatsApp integration, organizations can publish their WhatsApp business number. Customers can initiate a chat by sending a message to this number using their WhatsApp application. The Cubu Chatbot handles the initial customer interaction, gathering information about the required service, service type, and any necessary data.

Additionally, agents can chat with customers directly from the Case Tab within the Service Console.

Learn more here:

Chats Overview | Cubu Docsdocs.cubu.com

Low SMS Balance

An email is sent to the organization owners and account managers to warn them when the SMS balance falls below a predefined threshold.

The account manager sets the "low SMS threshold".

Changes to Billing

We have updated our billing process. Licenses are no longer billed via credit card; all billing will now be managed through your account manager. For more information or assistance, please contact your account manager directly.

Case Ticket URLs

We’ve updated the URL scheme for virtual tickets. URLs now follow this format: https://u.cubu.app.com/[unique-code]

Legacy Kiosk End of Life

Legacy kiosks are no longer supported by Cubu.

Bug Fixes

• Gmail sometimes showed the wrong start/end date in ICS attachments due to a wrong time zone interpretation.