Customer Satisfaction

Overview Page

This report provides a Customer Satisfaction Overview, focusing on customer feedback through satisfaction ratings.

  • The line chart at the top tracks Customer Satisfaction Over Time, showing the average satisfaction score and the number of votes received in each period.

  • Below the chart, key metrics are displayed, including the Average Stars (a visual representation of the satisfaction score), Average Satisfaction Score, Total Votes, and Votes Distribution. The Votes Distribution chart breaks down the votes received for each star rating.

  • The Case Count is highlighted on the right, showing the total number of cases considered in this analysis.

Filters can refine the data by date, unit, service category, channel, and entry mode.

This report is useful for assessing overall customer satisfaction, understanding how customers rate their experiences, and identifying areas where service improvements may be needed.

By Unit Page

This report provides a detailed Customer Satisfaction Analysis by Unit, allowing you to evaluate customer feedback across different units.

  • The Units Breakdown table at the top lists each unit along with its case count, number of votes received, average satisfaction score, and average star rating. This helps identify which units are receiving feedback and how they are performing in terms of customer satisfaction.

  • The Customer Satisfaction Over Time chart at the bottom tracks the number of votes and average satisfaction score over time, giving insights into trends and changes in customer satisfaction during the selected period.

  • On the right, key metrics such as Average Stars, Total Votes, Average Satisfaction Score, and Votes Distribution are highlighted, providing a quick summary of the overall satisfaction level.

  • The total Case Count is displayed at the bottom right, showing the total number of cases considered in this analysis.

Filters can refine the data by date, service category, channel, and entry mode.

This report is useful for assessing customer satisfaction at the unit level, understanding how different units are performing, and identifying areas for improvement based on customer feedback.

By Category

This report provides a detailed Customer Satisfaction Analysis by Service Category, allowing you to evaluate customer feedback across different service categories.

  • The Service Categories Breakdown table at the top lists each service category along with its case count, number of votes received, average satisfaction score, and average star rating. This helps identify which service categories are receiving feedback and how they are performing in terms of customer satisfaction.

  • The Customer Satisfaction Over Time chart at the bottom tracks the number of votes and average satisfaction score over time, giving insights into trends and changes in customer satisfaction during the selected period.

  • On the right, key metrics such as Average Stars, Total Votes, Average Satisfaction Score, and Votes Distribution are highlighted, providing a quick summary of the overall satisfaction level across different service categories.

  • The total Case Count is displayed at the bottom right, showing the total number of cases considered in this analysis.

Filters can refine the data by date, unit, channel, and entry mode.

This report is useful for assessing customer satisfaction at the service category level, understanding how different services are performing, and identifying areas for improvement based on customer feedback.

See Also

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