Cubu Docs
Report Center
User GuideReport CenterTechnical GuideRelease NotesS2S API Guide
Report Center
User GuideReport CenterTechnical GuideRelease NotesS2S API Guide
  • Overview of Cubu Reports
  • Basic Concepts and Terminology
  • Key Performance Measures
  • Interacting with Reports
  • Agent Permformance Reports
    • Agent Performance
    • Agent Attendance
  • Appointments Reports
    • Appointments
  • Customer Satisfaction Reports
    • Customer Satisfaction
  • Service Level Reports
    • Case Analysis
    • First Response Time
    • Service Time Analysis
    • Wait Time Analysis
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