Data Table Webhooks

Data table webhooks allow Cubu to fetch data from a remote system. A typical example is getting customer information from the organization's legacy database.

Enabling Customer Webhooks

To enable webhooks for customer data, turn on the "Query and sync remote data" switch on the Data Table / Customers / Webhooks tab:

Turning this option on enables three webhook calls: Query, Find, and Fetch, which are explained in the following articles.

When an agent searches for a customer using the Agent Console or Calendar or when a customer is self-authenticating on a Portal or Kiosk, Cubu will call the webhooks and get the data from the remote system.

Cubu will create a new customer record or update existing customer records with the data returned from the webhook.