🪝After Queue-up

Overview

This webhook is triggered once a case has been placed in the queue for a walk-in service.

DEC 2024 B Release

API

URL

[base-url]/service/actions/afterClose

Request Body

The webhook receives the following input:

• caseId: The case ID to be created.

• parentCaseId: The parent case ID (when applicable).

• referenceDate: The case’s reference date.

• unitId: The ID of the service’s parent unit.

• serviceId: The service used for creating the case.

• serviceCategoryId: Service category ID.

• serviceTypeId: Service type ID.

• status: The case’s target status (Pending/Waiting).

• channel: Communication channel (Face-to-face, Video, etc.).

• language: The preferred communication language.

• ticket: The ticket number

  • prefix

  • number

  • suffix

• fields: A Dictionary of fieldTypeId + fieldValue pairs.

• tagIds: An array of tag IDs (for future use).

• customerRecordId: The ID of the customer record linked to the case.

• useCustomerContactInfo (bool): Indicates whether the linked customer record's contact information (phone number and email) is used as this case's contact information.

• contactPhoneNumber: The case's contact phone number

• contactEmail: The case's contact email

• triggeredByUserId: The ID of the user who triggered this action (when applicable). The value is null when a Kiosk or the S2S API triggers the operation.

• triggeredByUserEmail: The email address of the user who triggered this action (when applicable).

• lockedByUserId: When an active case is resolved, this field contains the user's ID to the user processing the case. This field is null if a case is resolved while waiting or pending.

Response Body

This webhook does not return data.