Dec. 2024 Release
Last updated
Last updated
Release date: Dec. 1st, 2024
The December release contains several new features, some bug fixes, and improved performance.
Agents can now add tags and populate fields when booking an appointment or creating a new case within an inbox.
This feature allows the entry of detailed information at the case creation stage, which can be used alongside Automations to facilitate custom business workflows. Examples include routing the case to a different inbox and sending agent and customer notifications.
Set the "service-category" fields as "Required when created by agent" to ensure the agent completes them when scheduling an appointment or creating a new case.
Send User Notification Automation
The new “Send User Notification” automation action allows you to notify a user or group of users whenever automation is triggered and all specified conditions are met.
Notifications can be delivered as:
Cubu User Notifications are displayed in the user’s notifications panel.
Email or SMS, using the email address and phone number listed on the user’s profile page.
You can configure notifications to target specific users or groups, such as:
All online agents within the current unit.
Online unit contacts.
Agents with access to the case’s inbox.
This feature enhances communication by ensuring the right people receive timely and relevant updates.
Users can use the Preferences dialog (User menu) to select English (Canada) or English (Australia) as the user interface language. This will affect the date and time format displayed in the system.
Important! The S2S API Guide was moved here:
This endpoint is part of the new Case Management API.
Create Customer
Updated Customer
Book Appointment
The Certificate, Basic, and Token authentication methods are no longer supported for webhooks.
Cubu now supports HMAC (Hash-based Message Authentication Code) authentication, which enables services implementing webhooks to authenticate requests sent from Cubu.
See:
For any webhook where fields are passed to or returned from the webhook, the fields are passed as a dictionary of [field_type_id, field_value] (where field_value is a string).
A new Nuget package with updated data types is available here:
Creates a new walk-in case using the specified service's definitions (see ).
Property inputFields changed from an array to a dictionary of [field_type_id, field_value] pairs (see ).
Property inputFields changed from an array to a dictionary of [field_type_id, field_value] pairs (see ).
It is now possible to set fields and tags when booking an appointment (see ).
For example, see
