# Mar. 2024 Release

## What's New

### New Help and Documentation System

Cubu's Help, documentation, and technical guide have moved to [docs.cubu.com](https://docs.cubu.com). New guides and articles have been added, and existing content has been elaborated.

### Themes Changes

Themes control the appearance of portals, kiosks, tickets, and digital signs. Cubu themes were significantly simplified, reducing the number of colors you must define.

{% embed url="<https://docs.cubu.com/guides/admin-tools/customer-engagement/managing-themes>" %}

### Media Library UI Improvements

The media library UI was improved to streamline file upload and management.

{% embed url="<https://docs.cubu.com/guides/admin-tools/customer-engagement/media-library>" %}

### Customer Management Tool & Customer Case List

Before this update, you would have used the Data Manager tool to manage customer records. The new Customer Management is a specialized tool, that allows users to search, create, and edit customer records. &#x20;

### Customer Case List

The new **Case List** tab in the Customer Details page lists case records linked to the customer. These include historical cases as well as future scheduled appointments.

### New Media Streaming Infrastructure

The video files digital signs use are replicated into 5 geographical regions and delivered from the closest region to the CDN PoP. This will greatly increase data reliability and performance for uncached requests in each region.

<figure><img src="/files/vDxWOpCIOKa0nEM0YoDP" alt=""><figcaption></figcaption></figure>

### New Service Webhooks

**Before Resolve** and **Before Check-In** webhooks allow updating the case's fields, tags, and linked customer IDs before an agent resolves a case and when an appointment is checked in.\
See:&#x20;

* [Before Resolve Webhook](https://docs.cubu.com/guides/v/technical-guide/extension-and-integration/webhooks/service-webhooks/before-resolve)
* [Before Check-In Webhook](https://docs.cubu.com/guides/v/technical-guide/extension-and-integration/webhooks/service-webhooks/before-check-in)

The Nuget package containing webhook types was updated to include the new request and response data objects used by the new webhooks.

{% embed url="<https://www.nuget.org/packages/Cubu.Webhooks.Types?0324>" %}

### Public Announcements

Choosing the voice for the public announcement has moved from the digital sign to the public announcement definition. This ensures that the voice matches the announcement language.

The **Announcements Manager** dialog has been changed to improve and streamline the work process.

<figure><img src="/files/my1xgTaGWyrdlsOnpe5D" alt="" width="563"><figcaption><p>Announcement Manager dialog</p></figcaption></figure>

### Portuguese Support

* Agent Tools now supports Portuguese. These include:
  * Agent Console
  * Calendar
  * Data Manager
  * Customer Management
* Public announcements now support 4 new Portuguese voices.


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