Mar. 2024 Release
Last updated
Last updated
Cubu's Help, documentation, and technical guide have moved to . New guides and articles have been added, and existing content has been elaborated.
Themes control the appearance of portals, kiosks, tickets, and digital signs. Cubu themes were significantly simplified, reducing the number of colors you must define.
The media library UI was improved to streamline file upload and management.
Before this update, you would have used the Data Manager tool to manage customer records. The new Customer Management is a specialized tool, that allows users to search, create, and edit customer records.
The new Case List tab in the Customer Details page lists case records linked to the customer. These include historical cases as well as future scheduled appointments.
The video files digital signs use are replicated into 5 geographical regions and delivered from the closest region to the CDN PoP. This will greatly increase data reliability and performance for uncached requests in each region.
Before Resolve and Before Check-In webhooks allow updating the case's fields, tags, and linked customer IDs before an agent resolves a case and when an appointment is checked in. See:
The Nuget package containing webhook types was updated to include the new request and response data objects used by the new webhooks.
Choosing the voice for the public announcement has moved from the digital sign to the public announcement definition. This ensures that the voice matches the announcement language.
The Announcements Manager dialog has been changed to improve and streamline the work process.
Agent Tools now supports Portuguese. These include:
Agent Console
Calendar
Data Manager
Customer Management
Public announcements now support 4 new Portuguese voices.
