📦Mar. 2024 Release

What's New

New Help and Documentation System

Cubu's Help, documentation, and technical guide have moved to docs.cubu.com. New guides and articles have been added, and existing content has been elaborated.

Themes Changes

Themes control the appearance of portals, kiosks, tickets, and digital signs. Cubu themes were significantly simplified, reducing the number of colors you must define.

Managing Themes | Cubu Docsdocs.cubu.com

Media Library UI Improvements

The media library UI was improved to streamline file upload and management.

Media Library | Cubu Docsdocs.cubu.com

Customer Management Tool & Customer Case List

Before this update, you would have used the Data Manager tool to manage customer records. The new Customer Management is a specialized tool, that allows users to search, create, and edit customer records.

Customer Case List

The new Case List tab in the Customer Details page lists case records linked to the customer. These include historical cases as well as future scheduled appointments.

New Media Streaming Infrastructure

The video files digital signs use are replicated into 5 geographical regions and delivered from the closest region to the CDN PoP. This will greatly increase data reliability and performance for uncached requests in each region.

New Service Webhooks

Before Resolve and Before Check-In webhooks allow updating the case's fields, tags, and linked customer IDs before an agent resolves a case and when an appointment is checked in. See:

• Before Resolve Webhook

• Before Check-In Webhook

The Nuget package containing webhook types was updated to include the new request and response data objects used by the new webhooks.

Cubu.Webhooks.Types 1.2.2nuget

Public Announcements

Choosing the voice for the public announcement has moved from the digital sign to the public announcement definition. This ensures that the voice matches the announcement language.

The Announcements Manager dialog has been changed to improve and streamline the work process.

Announcement Manager dialog

Portuguese Support

• Agent Tools now supports Portuguese. These include:

  • Agent Console

  • Calendar

  • Data Manager

  • Customer Management

• Public announcements now support 4 new Portuguese voices.