Dec. 2024 (B) Release
Last updated
Last updated
Release date: Dec. 23, 2024
We’re excited to announce the release of the Booking Tool, a powerful, wizard-style solution designed to streamline appointment scheduling across organizational units.
Service Selection: Agents can easily select a service category and type to narrow the appointment search.
Unit Flexibility: Search for available time slots across multiple organizational units.
Real-Time Availability: View the closest available time slots in the selected units, ensuring quick and convenient customer booking.
Comprehensive Booking Flow: The tool guides agents through selecting a date, a time slot, and entering essential contact information and case data.
Users must be assigned the newly introduced Appointment Manager role to use the Booking Tool. This role grants the necessary permissions to access and manage appointment bookings within the tool.
Learn more:
The Silent Start feature lets agents begin processing a waiting case discreetly without triggering voice or visual announcements.
This feature is ideal for handling customers out of turn or privately. It ensures efficient queue management while maintaining a seamless and discreet experience.
The silent start option is available from the Case form menu.
The following Service webhooks are now supported:
After Book Appointment
After Check In
After Close
After Queue Up
After Resolve
After Start Work
These webhooks allow third-party systems to be notified of Cubu events. They cannot affect Cubu flow.
For more information, see:
The performance of real-time stats has been enhanced, enabling faster snapshot generation without data lag. As a result, snapshot data is now more consistent and accurately reflects the current data state.
