Jul. 2024 Release
Last updated
Last updated
Release date: Jul. 21st, 2024
In this release, we introduce a new tool that allows managers to monitor service-related metrics in near-real-time.
Users can select from various widgets to monitor different aspects of the operation, including waiting and service times, appointment delays, number of walk-ins, and more. The tool displays the progress of the selected metrics from the beginning of the day and enables users to compare the data to a selected day in the past.
Service Operators can use the tool to view data in any unit. Agents and Power Agents can only view real-time data in their current unit.
The tool can either show the data in the selected unit or summarize the unit and its child units.
The Unit Breakdown displays selected metrics for each unit in the chosen unit's organizational subtree.
To learn more, see:
Including alt-text for images on web applications is required under several regulations and standards to ensure web accessibility.
You can now add a description to images in the media library. This description will be used as alt-text when the image is used on portals, kiosks, and the virtual ticket.
Reduce the prominence of the ticket status bar.
Increase the ticket title's role to a level 1 heading.
Change the date and time block from a heading to a regular text element.
Add missing tooltips to icon buttons on the portal pages.
We've incorporated several security updates and improvements under the hood to improve product security.
When a high-contrast theme is created, it uses standard images instead of high-contrast images.
Error when canceling appointments from the case browser.
Issues with digital signage push notifications.
