Agent Impersonation API
Last updated
Last updated
The Agents Impersonation API enables third-party server applications to act on behalf of agents, which can benefit organizations that want to integrate Cubu's functionality into their applications.
This way, agents won't have to switch to Cubu each time they contact a new customer, making their job more efficient and streamlined.
The API enables agents to perform essential tasks, such as selecting a unit and workstation, calling the next case, resolving a case, etc.
To allow registered applications to impersonate users in your organization, add the "Agent impersonator" role to the application by checking the Agent Impersonator box.
The API method URLs contain the user ID of the user being impersonated by the API.
User IDs are available in the General tab of the user details page.
