Resolve a Case

Resolves a Pending, Waiting, or Active case.

This endpoint requires the Agent Impersonator role.

URL

POST: https://[base-url]/{applicationId}/agents/{userId}/cases/{caseId}/actions/resolve

Headers

Authorization: Bearer <accessToken>

Request Body

N/A

Response

On success -> 200

{
    "caseTimestamp": "2024-05-16T09:46:08.801352Z"
}

Invalid case status -> 409, errorCode = 1001

The case status status must be Active, Pending, or Waiting.

The case is locked by another user --> 409, 1002

A user can resolve an Active case only when locking (serving) this case.

The case is assigned to another user --> 409, 1004

Users cannot resolve Pending or Waiting cases assigned to other users.