> For the complete documentation index, see [llms.txt](https://docs.cubu.com/guides/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cubu.com/guides/s2s-api-guide/agent-impersonation-api/call-again.md).

# Call Again

The method utilizes digital signs and a PA system to alert a customer who has been called for service by an agent but has not responded. 

The notification is sent to any digital sign displaying data from the inbox where the case is located.

{% hint style="info" %}
This endpoint requires the **Agent Impersonator** role**.**
{% endhint %}

## URL

{% code overflow="wrap" %}

```
POST: https://[base-url]/{applicationId}/agents/{userId}/cases/{caseId}/actions/callAgain
```

{% endcode %}

## Headers

```
Authorization: Bearer <accessToken>
```

## Request Body

N/A

## Response

#### On success -> 200

```json
No Content
```

#### The case is not locked by the current user -> 403

#### Invalid case status -> 409, errorCode = 1010

Invalid case status. 'Active' was expected.