Cubu Docs
S2S API Guide
S2S API Guide
  • About Cubu Server-to-Server API
  • Accessing the API
  • Agent Impersonation API
    • Call Again
    • Clock-in
    • Clock-out
    • Get Agent Status
    • List Active Cases
    • List Inboxes
    • List Workspaces
    • List Workstations
    • Occupy a Workstation
    • Resolve a Case
    • Select Current Unit
    • Start Processing the Next Case
    • Change Status to Available
    • Change Status to Unavailable
    • Vacate a Workstation
  • Appointments Management API
    • Book Appointment
    • Cancel Appointment
    • List Appointments in Calendar
    • List Calendars of a Service
    • List Vacancies in a Calendar
  • Case Management API
    • Queue Up
  • Customer Management API
    • Create a Customer Record
    • Get Customer Record
    • Update a Customer Record
    • Find a Customer Record
  • Organization API
    • List Back-office tasks
    • List Users
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On this page
  • URL
  • Headers
  • Request Body
  • Response
  1. Agent Impersonation API

Call Again

The method utilizes digital signs and a PA system to alert a customer who has been called for service by an agent but has not responded.

The notification is sent to any digital sign displaying data from the inbox where the case is located.

This endpoint requires the Agent Impersonator role.

URL

POST: https://[base-url]/{applicationId}/agents/{userId}/cases/{caseId}/actions/callAgain

Headers

Authorization: Bearer <accessToken>

Request Body

N/A

Response

On success -> 200

No Content

The case is not locked by the current user -> 403

Invalid case status -> 409, errorCode = 1010

Invalid case status. 'Active' was expected.

PreviousAgent Impersonation APINextClock-in

Last updated 8 months ago