Call Again

The method utilizes digital signs and a PA system to alert a customer who has been called for service by an agent but has not responded.

The notification is sent to any digital sign displaying data from the inbox where the case is located.

This endpoint requires the Agent Impersonator role.

URL

POST: https://[base-url]/{applicationId}/agents/{userId}/cases/{caseId}/actions/callAgain

Headers

Authorization: Bearer <accessToken>

Request Body

N/A

Response

On success -> 200

No Content

The case is not locked by the current user -> 403

Invalid case status -> 409, errorCode = 1010

Invalid case status. 'Active' was expected.