Change Status to Available

Changes the status of an agent from Unavailable to Available.

This endpoint requires the Agent Impersonator role.

URL

POST: https://[base-url]/{applicationId}/agents/{userId}/actions/becomeAvailable

Headers

Authorization: Bearer <accessToken>

Request Body

N/A

Response

Success -> 200

"Track Agent Status" is disabled for the organization --> 403

The agent status is not "Unavailable" --> 409, 3304

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