Cubu Docs
S2S API Guide
S2S API Guide
  • About Cubu Server-to-Server API
  • Accessing the API
  • Agent Impersonation API
    • Call Again
    • Clock-in
    • Clock-out
    • Get Agent Status
    • List Active Cases
    • List Inboxes
    • List Workspaces
    • List Workstations
    • Occupy a Workstation
    • Resolve a Case
    • Select Current Unit
    • Start Processing the Next Case
    • Change Status to Available
    • Change Status to Unavailable
    • Vacate a Workstation
  • Appointments Management API
    • Book Appointment
    • Cancel Appointment
    • List Appointments in Calendar
    • List Calendars of a Service
    • List Vacancies in a Calendar
  • Case Management API
    • Queue Up
  • Customer Management API
    • Create a Customer Record
    • Get Customer Record
    • Update a Customer Record
    • Find a Customer Record
  • Organization API
    • List Back-office tasks
    • List Users
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  • URL
  • Headers
  • Request Body
  • Response
  1. Agent Impersonation API

Change Status to Available

Changes the status of an agent from Unavailable to Available.

This endpoint requires the Agent Impersonator role.

URL

POST: https://[base-url]/{applicationId}/agents/{userId}/actions/becomeAvailable

Headers

Authorization: Bearer <accessToken>

Request Body

N/A

Response

Success -> 200

"Track Agent Status" is disabled for the organization --> 403

The agent status is not "Unavailable" --> 409, 3304

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Last updated 5 months ago