⚒️Chat Settings

Admin Tools -> Chat admin -> Chat settings

Using this tool requires the Service Admin role.

Session Termination

This section allows you to configure how to handle situations when a customer does not respond to a chat message.

End chatbot sessions after customer inactivity

This setting specifies the period of inactivity, after which a chatbot session will automatically end. The session is terminated if the customer does not send a message within the defined time frame.

Once a session ends, any new message from the customer will start a new session.

Close cases after customer inactivity

This setting defines when to close an Active case due to customer inactivity during an ongoing chat with an agent. If the customer fails to respond within the specified time, the case will be closed automatically.

See Also

Chats Overview