Kiosks

Kiosks overview

A kiosk is a specialized computer (PC or s tablet) for public use, often with a touch screen, used in places like retail stores, banks, clicks, and service centers. It allows customers to check in to their appointments or queue up for service.

A kiosk can be set up within an organizational unit to provide access to services in that unit or any of its descendant units. This is especially helpful in cases where a kiosk is placed at the entrance of a building, allowing customers to check in for appointments in different departments or organizational units.

To learn how to manage the kiosks in your organization, see:

βš’οΈManaging Kioskschevron-right

Customers interacting with the kiosk navigate through a sequence of pages known as the "kiosk's flow". To learn more, see:

πŸ“šKiosk Flowchevron-right

Licensing

Each kiosk in your organization must have a license. Unlicensed kiosks cannot connect. To learn more, see:

βš’οΈSubscription Managementchevron-right

Running a Kiosk Client

Kiosks run within a browser, usually on a dedicated computer or a tablet. To learn how to use the kiosk client app, see:

🧐How To: Use the Kiosk Client Appchevron-right

Printing Tickets

Kiosks often use receipt printers to give customers tickets, keeping them informed and secure while waiting in line. There are several options to set up a kiosk ticket printer. To learn more, see the following guide:

🧐How To: Set Up a Kiosk Ticket Printerchevron-right
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Tip: Virtual Tickets can be used in conjunction with or as an alternative to printed tickets. You can send a link to the virtual tickets via SMS. Virtual tickets offer real-time queue position data and enable customers to cancel appointments. However, using this paperless solution requires customers to have access to a smartphone.

See: Virtual Tickets

Appearance

Texts and Translations

To customize the texts on the kiosk pages, use the Public Apps tool to edit the Kiosk Profile.

The kiosk profile consists of pages; each page contains all the texts used by the kiosk and their translations to other languages.

βš’οΈTranslating Kiosks, Portals, Tickets, and Chatschevron-right

Colors, Fonts and Graphics

The kiosk's Theme controls the kiosk pages' colors, fonts, and graphics.

βš’οΈManaging Themeschevron-right

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