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  • 👋Welcome to Cubu!
  • Getting Started
  • Understanding the Basics
    • Organizations
    • Process Management
      • 📚Introduction to Cases
      • 📚Service Models and Flow
      • 📚Storing Data with Fields
      • 📚Categorizing Cases with Tags
      • 📚Service Categories and Types
      • 📚Inboxes
      • 📚Routes
      • 📚Working Hours
      • 📚Walk-in Services
      • 📚Appointment-based Services
      • 📚Data Tables
      • 📚The Customers Data Table
      • 📚Automation
    • Agent Status Tracking
    • Portals
    • Kiosks
    • Virtual Tickets
    • Service Level Alerts
    • Security and Permissions
    • Subscriptions & Licensing
    • Chats Overview
  • User Tools
    • About Agents and Managers
    • Agent Console
    • Calendar
    • Appointment Booking
    • Data Manager
    • Case Browser
    • General Tasks
    • Report Center
    • Real-time Monitor
  • Connected Apps
  • Admin Tools
    • About Administrators
    • Organization Tree
    • Service & Process Configuration
    • Service Management
    • Security and Permissions
    • Customer Engagement
    • Localization and Translation
    • Organization Settings
    • Chats Admin
    • Billing
    • Logs
  • Digital Signage
    • 📚Digital Signage
    • 📚Digital Sign Appearance
    • ⚒️Managing Digital Signs
    • ⚒️Managing Screen and Frame Layouts
    • ⚒️Managing Playlists
    • ⚒️Managing Public Announcements
  • How To Guides
    • Agent Tasks
    • Admin Tasks
    • Automations
    • In-Branch Operations
    • Kiosks
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  1. Understanding the Basics

Process Management

📚Introduction to Cases📚Service Models and Flow📚Storing Data with Fields📚Categorizing Cases with Tags📚Service Categories and Types📚Inboxes📚Routes📚Working Hours📚Walk-in Services📚Appointment-based Services📚Data Tables📚The Customers Data Table📚Automation
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Last updated 1 year ago