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  • Digital Signage
    • 📚Digital Signage
    • 📚Digital Sign Appearance
    • ⚒️Managing Digital Signs
    • ⚒️Managing Screen and Frame Layouts
    • ⚒️Managing Playlists
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  • How To Guides
    • Agent Tasks
      • 🧐How to unlock a case processed by another user
    • Admin Tasks
      • 🧐How To: Compensate For No-shows
      • 🧐How To: Reference Data Records from Cases
      • 🧐How To: Configure a Phone Call Meeting
      • 🧐How To: Set Up a Kiosk Ticket Printer
      • 🧐How To: Configure SendGrid as an Email Provider
      • 🧐How To: Configure Mandrill as an Email Provider
      • 🧐How To: Use Google Fonts in Themes
    • Automations
      • 🧐How To: Use Automation to Send SMS
      • 🧐How To: Use Automation to Move a Case to Another Inbox
    • In-Branch Operations
      • 🧐How To: Use the Kiosk Client App
      • 🧐How To: Connect a Digital Sign
    • Kiosks
      • 🧐How To: Configure Accessible Kiosk with IVR
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On this page
  • Adding a Screen Layout
  • Editing Screen Layouts
  • Customizing Frames
  • Editing Background Frames
  • Editing Banner Frames
  • Editing Data Frames
  • Editing Ticker Frames
  • Editing Popup Frames
  • See Also
  1. Digital Signage

Managing Screen and Frame Layouts

PreviousManaging Digital SignsNextManaging Playlists

Last updated 8 months ago

Digital Signage -> Signage Designer.

Editing screen layouts requires the Engagement Admin role.

A digital sign screen contains frames, each displaying a different content type. The Screen Layouts define the frames to use and how they are organized.

Before you continue, please read:

Adding a Screen Layout

Before using a screen layout for a digital sign, you need to add the layout to your organization from Cubu's pre-defined layout library:

  • Go to Digital Signage / Signage Designer / Screen Layouts.

  • Click New Screen Layout to open the new Screen Layout.

  • Click on the desired layout and click Select.

  • Give the layout a descriptive name and click Create to add this layout to your organization.

When you add a screen layout to your organization, any frame layout used by the layout is also added to your organization. You can manually add additional frame layouts to your organization by choosing Frame Layouts on the navigation panel.

Editing Screen Layouts

After you add a screen layout to your organization, you can make the following changes:

  • Customized settings of individual frames (when applicable).

  • Replace frame layouts for individual frames. This allows you to choose a different design for specific frames.

Customizing Frames

  • Click on a screen layout to open the Screen Layout page.

  • Go to the Frames tab.

  • Click on a frame to edit.

Editing Background Frames

Frame Layouts

Cubu offers various background frame layouts, including image backgrounds and solid colors. The selected theme determines the actual background image.

Editing Banner Frames

Frame Layout

Cubu offers various banner frame layouts. If you want to include a QR code for a portal, choose a banner layout that supports it.

Texts

Banner frames allow you to customize the Page Title and Page Info.

Editing Data Frames

Data frames display real-time queue status for the queues defined on the Data tab of the Digital Signage details page.

Frame Layout

Cubu offers various data frame layouts, providing different ways to organize and visualize the queue data.

Texts

Data Frames allows you to customize and provide translations for the following texts:

  • In Service Title

  • In Queue Title

  • Custom Text 1

  • Custom Text 2

Settings

Data frames allow you to configure the following settings:

  • Show in-queue cases: Check this box to show the cases in the inbox queue (waiting and pending).

  • Show active cases: Check this box to show the cases being served.

  • Max. Items per Page: Controls the number of queues to show on. If the sign needs to show more queues, it will split the list into pages and alternate between pages.

  • Paging interval: The number of seconds to show each page when the date is split into pages.

  • Max in-queue items: The maximum number of cases in the queue to show for each inbox queue.

  • Max. Active Items: The maximum number of cases being served to show for each inbox.

Editing Ticker Frames

Cubu provides a ticker frame showing scrolling text items based on an RSS feed.

Settings:

  • RSS feed URL: The URL of the RSS feed. The URL must reference a valid RSS XML file.

  • Logo: Choose the source of the logo to show:

    • None: Do not show a logo.

    • RSS: Use the logo defined in the RSS feed.

    • Theme: Use the "Ticker Logo" defined by the current theme.

  • RSS refresh rate: Determines how often the RSS.

  • Scroll speed: Controls the text scrolling speed.

Customizing the Ticker Appearance

To customize the default item separator, set the theme's Ticker Separator image.

Editing Popup Frames

Frame Layout

Cubu offers several Popup frame layouts.

Texts

  • Ticket Title

  • Workstation Info

  • Custome Text 1

Settings

  • Show arrow: Check this box to show an arrow directing customers to the calling workstations.

See Also

⚒️
⚒️Managing Digital Signs
📚Digital Sign Appearance
Screen Layout Frames
Background Frame Layout
Banner Frame Layouts
Data Frame Layouts
Ticker Frame Layouts
Popup Frame Layouts