Jan. 2023, Release

Release date: Jan 12, 2023

New Features

Simplified Permissions System

We have replaced the permissions system with a simple role-based access model (RBAC) that controls user access to tools and resources according to the user's roles.

Hybrid Service

cubu now supports creating cases with different channels using the same service,

• Admins can configure the supported channels for each service type (face-to-face/video)

• Agents can choose the case's communication channel when booking an appointment from the calendar or creating a case from the Agent Console.

• Customers can choose their preferred channel when booking an appointment using the portal.

• The administrator no longer needs to choose a channel when configuring a service.

Self-check-in to Video Appointments

Customers can now check in to their video appointment from their virtual ticket.

A "Check-in" button appears on the ticket when in the "self-check-in window".

Automatic Video Meetings Creation

Zoom meetings are now created automatically when the channel is Video and Online Meetings are configured for the organization.

When a customer checks in to an appointment, if the calendar has an allocated agent, a video meeting will be created as soon as the customer checks in. Creating an online meeting using automation is no longer supported.

Miscellaneous

Check-in from the Kiosk Using the Case Short ID

Customers can check in for an appointment using the kiosk by typing their case ID or short ID (you can send the short ID to customers via SMS message). Note that allowing customers to use case ID for checking in is not recommended. Use QR code scanning instead when possible.

Quick Links

Navigation between related administration pages is now possible using the quick links added to various pages (units, inboxes, services, etc.)

Bug Fixes

• Calendar showing timeslots in past calendars.

• An error message is sometimes shown when users try to reset their password.

• Portals do not respect all theme colors.

• Portal issues with customer authentication flow.