Jul. 2023 Release

Releases: Jul 17, 2023

New Features

Server to Server (S2S) API

The S2S API allows 3rd party programs to access Cubu and perform various tasks.

This release contains the infrastructure for enabling the S2S API by creating a registered application and basic APIs for managing customers and appointments.

Learn more: Server to Server (S2S) API

Collect Customer Feedback

Allow customers to submit feedback about their experience.

When enabled for a service category, the virtual ticket shows a rating control when the case is closed.

Customer Satisfaction Report

The report allows you to analyze customer satisfaction over time across various dimensions such as units, service categories, and channels.

Customer satisfaction report

Case Info Panel

The case Info panel provides additional information about the case record.

Case Info Panel

Case Change Log

The case Change Log tracks changes to the case’s properties and fields. The Change Log panel provides a detailed change log for the case.

Case Change Log

Data Record Change Log

The data record Change Log track changed to the record’s properties and fields.

Data Record Change Log

Support Button

The new support button, available on the top toolbar of every page in Cubu, shows the contact information of the partner supporting the current organization.

Changes and Bug Fixes

Agent Console Resolve Behavior

To improve responsiveness, some changes were made to the agent console:

• The Resolve/Resolve and Close buttons were changed to “Resolved” only.

• When a case is resolved, the case tab is immediately closed.