> For the complete documentation index, see [llms.txt](https://docs.cubu.com/guides/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cubu.com/guides/release-notes/older-releases/2023/jul.-2023-release.md).

# Jul. 2023 Release

Releases: Jul 17, 2023

## New Features <a href="#new-features" id="new-features"></a>

### Server to Server (S2S) API <a href="#server-to-server-s2s-api" id="server-to-server-s2s-api"></a>

The S2S API allows 3rd party programs to access Cubu and perform various tasks.

This release contains the infrastructure for enabling the S2S API by creating a **registered application** and basic APIs for managing customers and appointments.

Learn more: [Server to Server (S2S) API](https://cubu-docs.atlassian.net/wiki/spaces/CKB/pages/29655041)

### Collect Customer Feedback <a href="#collect-customer-feedback" id="collect-customer-feedback"></a>

Allow customers to submit feedback about their experience.

When enabled for a service category, the virtual ticket shows a rating control when the case is **closed**.

<figure><img src="https://1501029109-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5aOakWMS2h6DdzyWHvwf%2Fuploads%2FrftcOdC8H70dXzLrigsr%2Fimage.png?alt=media&amp;token=309834cc-0f70-49c7-99d0-7de76b8a65fc" alt="" width="204"><figcaption></figcaption></figure>

#### Customer Satisfaction Report <a href="#customer-satisfaction-report" id="customer-satisfaction-report"></a>

The report allows you to analyze customer satisfaction over time across various dimensions such as units, service categories, and channels.

<figure><img src="https://1501029109-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5aOakWMS2h6DdzyWHvwf%2Fuploads%2FhmEYmv1CawqLrDpst6jR%2Fimage.png?alt=media&amp;token=6d12b5e7-0fca-451a-a6d4-100b7a383a82" alt=""><figcaption><p>Customer satisfaction report</p></figcaption></figure>

### Case Info Panel <a href="#case-info-panel" id="case-info-panel"></a>

The case Info panel provides additional information about the case record.

<figure><img src="https://1501029109-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5aOakWMS2h6DdzyWHvwf%2Fuploads%2FTYRe8JuR15CPY8jzDzmi%2Fimage.png?alt=media&amp;token=f18157cd-6e89-4dcb-a97f-4ea5f190bb12" alt=""><figcaption><p>Case Info Panel</p></figcaption></figure>

### Case Change Log <a href="#case-change-log" id="case-change-log"></a>

The case Change Log tracks changes to the case’s properties and fields. The Change Log panel provides a detailed change log for the case.

<figure><img src="https://1501029109-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5aOakWMS2h6DdzyWHvwf%2Fuploads%2FpfIZnyJthKLVRaC59IXT%2Fimage.png?alt=media&amp;token=c9e3e393-2dfe-4111-84b5-6f3c49f515c6" alt=""><figcaption><p>Case Change Log</p></figcaption></figure>

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### Data Record Change Log <a href="#data-record-change-log" id="data-record-change-log"></a>

The data record Change Log track changed to the record’s properties and fields.

<figure><img src="https://1501029109-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5aOakWMS2h6DdzyWHvwf%2Fuploads%2FfxyhW6Fd2odPV4TiMmZP%2Fimage.png?alt=media&amp;token=2b393813-72d0-44ed-8fe0-643ccebb1a48" alt=""><figcaption><p>Data Record Change Log</p></figcaption></figure>

### Support Button <a href="#support-button" id="support-button"></a>

The new support button, available on the top toolbar of every page in Cubu, shows the contact information of the **partner** supporting the current organization.

<figure><img src="https://1501029109-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5aOakWMS2h6DdzyWHvwf%2Fuploads%2FNv8G4BYiD3f5XoPjke28%2Fimage.png?alt=media&amp;token=9290ae9a-d858-4cf3-9fa8-44a0a973bb19" alt="" width="278"><figcaption></figcaption></figure>

## Changes and Bug Fixes <a href="#changes-and-bug-fixes" id="changes-and-bug-fixes"></a>

#### Agent Console Resolve Behavior <a href="#agent-console-resolve-behavior" id="agent-console-resolve-behavior"></a>

To improve responsiveness, some changes were made to the agent console:

* The Resolve/Resolve and Close buttons were changed to “Resolved” only.
* When a case is resolved, the case tab is immediately closed.

<figure><img src="https://1501029109-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5aOakWMS2h6DdzyWHvwf%2Fuploads%2FmxZJLPLUVdjYvDcEtWRI%2Fimage.png?alt=media&amp;token=b342b64c-eb5f-4247-bd7c-68e8e2632c0a" alt=""><figcaption></figcaption></figure>

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