Aug. 2022 Release

Released Aug 28, 2022

New Features

Customer Facing Texts and Localization

• Administrators can now declare the supported languages for customer-facing texts (i.e., on portals, kiosks, virtual tickets, SMS messages, emails, etc.)

• The new Public Texts tool was added to the Customer Engagement toolbox. The tool allows an administrator to edit public texts and provide translations for various objects (e.g., units, services, service categories, etc.) and provides a clear indication when a translation is missing.

Case Language

• Cases are assigned a language used for communication with the customer.

• When a case is created using a portal or a kiosk, the case language is assigned based on the portal's or kiosk's selected language.

• When a case is created by an agent (using the Agent Console or Calendar), the agent can select the case language.

• Agents can change the case language when processing a case.

• The case language determines the language of SMS messages and emails sent to the customer.

Entities Deprecation, Deactivation, and Soft Delete

• The system allows deprecating entities to discourage users from using them. This change affects the following entities: fields, service categories, service types, services, and inboxes. Deprecated entities continue functioning normally but cannot be selected or linked to new entities.

• The system allows deactivating entities to prevent users from using them. This change affects the following entities: fields, service types, and services.

Sending QR Codes

• A QR code of the case Id can be attached to custom emails sent to customers.

Kiosk

• The kiosk now supports checking in by scanning the case ID QR code.

Print Service Installer

• A standard installer is now available for the cubu Print Service service.

Bug Fixes

• A time zone-related issue that caused problems when booking appointments and navigating the calendar was fixed.