May. 2023 Release
Last updated
Last updated
Release date: May 22, 2023
If you are using Zoom integration in Cubu, make sure to make the necessary changes and migrate to using Zoom’s Server-to-server OAUTH App.
Zoom has announced the planned deprecation of the JWT app type that Cubu used for Zoom integration.
Moving forward, organizations should migrate to the Server-to-Server OAUTH App.
We have added support for the new authentication mode in the “Admin tools > Online meetings” admin page.
For more information, see:
A new tool called the "automation editor" has been added to the Manager Tools tool belt. This tool aims to improve the user experience while creating and editing automations by making the process more accessible and providing detailed dialog boxes to configure conditions and actions.
Improved performance and responsiveness.
Supporting back/forward navigation.
Improved flow when using phone numbers from the customer’s record.
If service category fields are designated as mandatory, customers will need to fill out the input field during the Portal's flow. The information they enter will be saved in the case record and can be viewed by the agent.
Zoom FAQ:
Wrong parameter injected into SMS template
When selecting a case field from the “Insert parameter” dropdown, the parameter injected into the message text box was wrong.
For example, selecting a field with the slug “subject” would inject {{fields.subject}} instead of {{case.fields.subject}} which is the correct format.
Kiosk theme color mapping The kiosk did not use some theme colors correctly when rendering pages.
Cases become inaccessible after moving to another inbox using automations When moving a case to another inbox in a different unit using automation, the case’s unit ID was not properly updated, preventing users in the target unit from accessing the case.
