📦Jun. 2024 Release
Last updated
Last updated
Release date: Jun. 24, 2024
The kiosk now supports IVR (Interactive Voice Response) mode for selected flows.
In IVR mode, the kiosk reads out the options on the screen using text-to-speech and allows customers to operate the kiosk using a physical numeric keypad.
For detailed information, see:
The contact email and phone number associated with the case are used to communicate with the customer via SMS and email regarding the case or appointment. Previously, when creating a case or booking an appointment for a customer, the customer's contact information was typically copied into the case record. However, if the customer's contact information changed, it would not update existing cases, which continued to use the previous contact information. In this release, agents can choose to use the customer's contact information, ensuring the case stays in sync with the customer data. If the customer's contact information changes, the case contact information will also be updated.
Agents can still enter different contact information for the specific case record; changes to the customer record will not affect these contact details.
The agent console now allows the agent to update the case's contact information.
Click on the Edit Contact Info button to open the Contact Information dialog:
Theme preview has been fixed to show a better representation of color usage in Kiosks, Portals, Tickets, and Digital Signs.
Use the
The new "Use high-contrast colors" checkbox allows the user to create a new theme using the default high-contrast color palette.
The Case Browser now allows searching a case record using its Case ID.
Note: If you don't see the Case ID filter, add it using the Search Criteria settings dialog.
Clicking on an appointment in the calendar shows a detailed view of the appointment, including contact information, tags, and fields.
The Agents Impersonation API enables third-party server applications to act on behalf of agents, which can benefit organizations that want to integrate Cubu's functionality into their applications.
This way, agents won't have to switch to Cubu each time they contact a new customer, making their job more efficient and streamlined.
The API enables agents to perform essential tasks, such as selecting a unit and workstation, calling the next case, resolving a case, etc.
For details, see:
