🚗Roadmap

Cubu is a constantly improving and evolving platform. This page showcases both the recently added features and those that are upcoming.

Roadmap

The following table provides a rough estimate of planned and upcoming features.

Feature	Status	ETA
Appointment rescheduling tool	In-progress	Feb. 2025
Self-reschedule from virtual ticket	In-progress	Feb. 2025

Release Notes

2024

Recently Delivered

Feature	Delivered
Chat and WhatsApp support	Jan. 2025
Appointment booking tool	Dec. 2024 B
New service 'After...' webhooks	Dec. 2024 B
Set field values and tags when creating a case or booking an appointment	Dec. 2024
S2S API: Queue up a walk-in case	Dec. 2024
Automation Action: Send notifications to users	Dec. 2024
Digital Signage/ Ticker frame	Sep. 2024
Service-level Alerts	Sep. 2024
Agent availability tracking	Sep. 2024
Support case actions from the Case Browser	Sep. 2024

Hot Fixes

Description	Released
Print Service Image Priniting	Nov. 4 2024

Older Changes

Feature	Delivered
Real-time service level and performance monitor	Jun. 2024
Kiosk accessibility improvements (text-to-speech IVR)	Jun. 2024
Use customer contac info	Jun. 2024
Theme preview	Jun. 2024
'Send SMS' webhook (send SMS messages using a 3rd party SMS gateway)	Apr. 2024
Case browser	Apr. 2024
New Kiosk Client (beta)	Apr. 2024
Customer management tool and customer-case-list	Mar. 2024
Media streaming and medial management improvements	Mar. 2024
Portuguese support (agent tools and public announcements)	Mar. 2024
Service webhooks	Feb. 2024
Billing improvements	Feb. 2024
Embedded portal	Dec. 2023
Archiving and restoring entities	Dec. 2023
Office 365 calendar integration	Nov. 2023
Google Calendar integration	Nov. 2023
Copying units	Nov. 2023
New onboarding experience	Oct. 2023
SMS Log	Sep. 2023
Charging for SMS messages by segment	Sep. 2023
Agent Console / Case Tab UI improvements	Sep. 2023
Trigger-based automations.	Aug. 2023
Automation condition to test submitted customer feedback	Aug. 2023
Agent Console Improvements Resolve a waiting/pending case Unlock and grab a case Print ticket from	Aug. 2023
Event log	Aug. 2023
Server to Server API Appointments management Customers management	Jul. 2023
Case change log	Jul. 2023
Collect customer feedback (satisfaction score)	Jul. 2023
Data records change log	Jul. 2023
Advanced portal flow: allowing customers to search for vacancies and book appointments across multiple organizational units.	Jun. 2023
Collect data from the customer on the portal	May 2023
Improved automation editor	May 2023
Zoom integration using server-to-server OAuth app	May 2023
Subscription, licensing, and billing	Mar. 2023
Partners portal	Mar. 2023
Simplified service settings page	Mar. 2023
Imporved graphics management for Portals, Kiosks, and Tickets	Mar. 2023
Simplified permissions model for inboxes and services	Feb. 2023
Microsoft Teams video meetings	Feb. 2023
Phone channel, automatic check-in	Feb. 2023
Prevent self-booking for specific service types	Feb. 2023
Portal “Accessible theme” (high contrast, large fonts)	Jan. 2023
Kiosk “Accessible theme” (high contrast, large fonts)	Jan. 2023
Simplified permissions model (groups)	Jan. 2023
Hybrid service support (choose the case’s communication channel when booking an appointmenr)	Jan. 2023
Improved Kiosk flow: remove the confirmation page before entering a walk-in queue	Jan. 2023