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User Guide
User Guide
  • 👋Welcome to Cubu!
  • Getting Started
  • Understanding the Basics
    • Organizations
    • Process Management
      • 📚Introduction to Cases
      • 📚Service Models and Flow
      • 📚Storing Data with Fields
      • 📚Categorizing Cases with Tags
      • 📚Service Categories and Types
      • 📚Inboxes
      • 📚Routes
      • 📚Working Hours
      • 📚Walk-in Services
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      • 📚Data Tables
      • 📚The Customers Data Table
      • 📚Automation
        • 📄Automation Triggers
        • 📄Automation Conditions
        • 📄Automation Actions
    • Agent Status Tracking
    • Portals
      • 📚Portal Flow I: Single Unit
      • 📚Portal Flow II: Cross Unit Search
      • 📚Prerequisites & Data Collection
    • Kiosks
      • 📚Kiosk Flow
      • 📚Kiosk Accessibility
    • Virtual Tickets
    • Service Level Alerts
    • Security and Permissions
      • Access Control
        • 📚Unit Access Permissions
        • 📚Inbox Access Permissions
        • 📚Service & Calendar Access Permissions
        • 📚Fields Access Permissions
        • 📚Data Table Access Permissions
      • 📚Built-in Roles
    • Subscriptions & Licensing
    • Chats Overview
  • User Tools
    • About Agents and Managers
    • Agent Console
      • ⚒️Agent Console Basics
      • ⚒️Processing Cases
      • ⚒️The Inbox Tab
      • ⚒️The Case Tab
      • ⚒️Workspace Settings Tab
    • Calendar
      • ⚒️Selecting Calendars
      • ⚒️Booking, Checking-in & Canceling Appointments
    • Appointment Booking
    • Data Manager
      • ⚒️Searching for Records
      • ⚒️Managing Data Records
    • Case Browser
    • General Tasks
      • ⚒️Updating your Profile
      • ⚒️Selecting Your Current Unit
      • ⚒️Change Language
      • ⚒️Switch Organization
    • Report Center
    • Real-time Monitor
      • Widgets Reference
      • Metrics Reference
  • Connected Apps
  • Admin Tools
    • About Administrators
    • Organization Tree
      • ⚒️Managing the Organization Tree
      • ⚒️Configuring Unit Access
      • ⚒️Configuring Time Zones
      • ⚒️Managing Inboxes
      • ⚒️Managing Routes
      • ⚒️Managing Workstations
      • ⚒️Managing Portals
      • ⚒️Managing Kiosks
        • ⚒️Printed Tickets Templates
    • Service & Process Configuration
      • ⚒️Global Service Settings
      • ⚒️Managing Service Categories
      • ⚒️Managing Service Types
      • ⚒️Managing Fields
      • ⚒️Managing Tags
      • ⚒️Managing Working Hours
      • ⚒️Managing Automations
      • ⚒️Managing Data Tables
      • ⚒️Managing Back-office Tasks
      • ⚒️Managing Alert Rules
    • Service Management
      • ⚒️Walk-in Services Settings
      • ⚒️Appointment-based Services Settings
      • ⚒️Managing Service Availability
      • ⚒️Manage Service Daily Plans
      • ⚒️Manage and Scedule Daily Plan Templates
    • Security and Permissions
      • ⚒️Managing Users & Invitations
      • ⚒️Managing Groups
    • Customer Engagement
      • ⚒️SMS Templates
      • ⚒️Email Templates
      • ⚒️ICS Templates
      • ⚒️Managing Themes
      • ⚒️Managing Fonts
      • ⚒️Media Library
      • 🗒️Dynamic Text Parameters (Messaging)
    • Localization and Translation
      • ⚒️Translating Resource Names
      • ⚒️Translating Kiosks, Portals, Tickets, and Chats
      • 📄Dynamic Text Parameters (Public Apps)
    • Organization Settings
      • ⚒️Organization General Settings
      • ⚒️Public Text Languages
      • ⚒️File Storage
      • ⚒️SSO
      • ⚒️BI and Reports
      • ⚒️Certificates
      • ⚒️Webhooks
      • ⚒️Integrations
      • ⚒️Groups
      • ⚒️Registered Applications
    • Chats Admin
      • ⚒️Chat Settings
      • ⚒️Chatbots Configuration
    • Billing
      • ⚒️Subscription Management
      • ⚒️Payments
    • Logs
      • ⚒️Event Log
      • ⚒️SMS Log
      • ⚒️Change Log
  • Digital Signage
    • 📚Digital Signage
    • 📚Digital Sign Appearance
    • ⚒️Managing Digital Signs
    • ⚒️Managing Screen and Frame Layouts
    • ⚒️Managing Playlists
    • ⚒️Managing Public Announcements
  • How To Guides
    • Agent Tasks
      • 🧐How to unlock a case processed by another user
    • Admin Tasks
      • 🧐How To: Compensate For No-shows
      • 🧐How To: Reference Data Records from Cases
      • 🧐How To: Configure a Phone Call Meeting
      • 🧐How To: Set Up a Kiosk Ticket Printer
      • 🧐How To: Configure SendGrid as an Email Provider
      • 🧐How To: Configure Mandrill as an Email Provider
      • 🧐How To: Use Google Fonts in Themes
    • Automations
      • 🧐How To: Use Automation to Send SMS
      • 🧐How To: Use Automation to Move a Case to Another Inbox
    • In-Branch Operations
      • 🧐How To: Use the Kiosk Client App
      • 🧐How To: Connect a Digital Sign
    • Kiosks
      • 🧐How To: Configure Accessible Kiosk with IVR
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On this page
  • Creating Organizational Units
  • Defining Unit Contacts
  • Archiving and Restoring Units
  • Copying a Unit
  1. Admin Tools
  2. Organization Tree

Managing the Organization Tree

Managing organizational units

PreviousOrganization TreeNextConfiguring Unit Access

Last updated 8 months ago

Admin Tools -> Directory

Using the Directory tool requires the Directory Admin role.

Creating Organizational Units

  • Open the Directory tool.

  • To create a new root unit, click on the organization name.

  • To create a new sub-unit, click on the parent unit where you want to create the new unit.

  • Click the Add () button next to the selected organization or unit to open the New Unit dialog.

  • Enter the new unit's name in the dialog window.

  • Click Save.

Unit names must be unique within their parent unit or organization.

Defining Unit Contacts

For each unit, you can designate certain users as “Unit Contacts.” Typically, these are branch managers, administrators, or other users who need to receive notifications related to the unit’s activities.

Archiving and Restoring Units

If you no longer need to use a unit, you can archive it.

To archive a unit, click the Archive Unit menu option on the unit's context menu.

You cannot archive a unit if it has child units or if routes in other units reference inboxes in the unit you are trying to archive.

If you want to use the unit again, you can restore it. To restore a unit, you need to select the unit's parent unit (or organization in case of a root unit) and click the Restore Archived Units menu option in the context menu to open the Archived Units dialog:

Select the unit you wish to restore and click the Restore option.

Copying a Unit

You can copy a single unit or an entire sub-tree to another location in your organization tree. Cubu will copy the unit with all of its child entities (i.e., inboxes, services, routes, portals, etc.).

Top copy a unit, click the Copy Unit option in the unit's context menu to open the Copy Unit dialog:

  • Target Location: Select where to create the new unit. You can choose the organization (to create a new root unit) or another unit. The new unit will be created as a child of the selected target. Note that you cannot copy a unit into one of its descendant units.

  • New Unit Name: The name of the new unit to create. Note that unit names must be unique within their parent.

  • Time Zone: The time zone of the new unit. Select "Inherit From Parent" to use the target's time zone. When you copy a sub-tree, all units in the new sub-tree inherit the top unit's time zone.

  • Copy Descendant Units: Check this box to copy the chosen unit and its hierarchical structure.

  • Activate Daily Plans and Create Calendars: Check this box if you want to create calendars for scheduled templates once the unit is created if auto daily plan activation is enabled for the original service. Note that daily plan templates are copied without their user allocation.

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Creating a Unit
Unit Contacts
Archived Units Dialog
Copy Unit Dialog