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  • How To Guides
    • Agent Tasks
      • 🧐How to unlock a case processed by another user
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      • 🧐How To: Compensate For No-shows
      • 🧐How To: Reference Data Records from Cases
      • 🧐How To: Configure a Phone Call Meeting
      • 🧐How To: Set Up a Kiosk Ticket Printer
      • 🧐How To: Configure SendGrid as an Email Provider
      • 🧐How To: Configure Mandrill as an Email Provider
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    • Automations
      • 🧐How To: Use Automation to Send SMS
      • 🧐How To: Use Automation to Move a Case to Another Inbox
    • In-Branch Operations
      • 🧐How To: Use the Kiosk Client App
      • 🧐How To: Connect a Digital Sign
    • Kiosks
      • 🧐How To: Configure Accessible Kiosk with IVR
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On this page
  • Uploading a Certificate
  • See Also
  1. Admin Tools
  2. Organization Settings

Certificates

PreviousBI and ReportsNextWebhooks

Last updated 1 year ago

Admin Tools -> Settings -> Certificates

Access to this page requires the Organization Admin role.

The certificates page allows you to upload and manage security certificates.

Certificates are used to secure the communication between Cubu and external webhook services. Cubu sends the certificate (as a "client certificate") when calling the webhook, allowing the webhook service to authenticate the call.

Cubu supports certificates in the PKCS#12 format (.pfx or .p12 extensions). These certificates contain both private and public keys and require a password. These keys and the password are defined when the certificate is being created.

You can use a self-signed certificate by checking the "Allow self-signed certificates" box for development or testing purposes.

Using self-signed certificates in production is not recommended.

Uploading a Certificate

To upload a certificate:

  • Click the Upload Certificate button to open the Upload Certificate dialog:

  • Enter a name to help you identify the certificate.

  • Click Browse to select a .pfx certificate file.

  • Enter the certificate's password in the Password field.

  • Check the "Allow self-signed certificates (not recommended)" box if this is a self-signed certificate.

  • Click Save.

See Also

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⚒️Webhooks