🧐How To: Compensate For No-shows

The term 'no-show' refers to someone who books an appointment or meeting but fails to cancel or attend it. This leaves empty slots in the agent's calendar and wastes their valuable time, which could have been used more efficiently. This practice can harm an organization's productivity and under-utilize its agents. In Cubu, you can use the Compensate For No-shows feature to prevent such occurrences. You can compensate for no-shows by overbooking while ensuring that it does not exceed the daily capacity. This means that you can create more appointments on the same day than the default number presented by the calendar. To estimate the no-show rate, it is necessary to analyze historical data regularly. It's important to note that different types of services may have different no-show rates.

Enabling No-show Compensation

Setting the Expected No-show rate

For each service type, configure the expected no-show rate parameter. Use past statistics to estimate the no-show rate for this service type. The no-show rate indicates the percentage of customers not attending their scheduled appointments.

For best results, constantly monitor no-show rates and occasionally update this parameter if necessary.

Service Type Settings

Configuring Service to Compensate for No-shows

On the service details page/ Overbooking section, check the Compensate for no-shows box. Cubu will allow overbooking appointments to compensate for the expected no-shows on any calendar opened for this service.

Service Settings / Overbooking dialog

See Also

📚Appointment-based Services