📄Automation Triggers

Automations support the following triggers:

Trigger	Activated when...
Any Change (deprecated)	The case has changed. This trigger is maintained for backward compatibility. Using this trigger is not recommended.
Abandoned queue	The customer has abandoned the queue.
Appointment booked	An appointment has been booked.
Appointment Cancelled	The appointment has been cancelled.
Appointment Checked-in	A customer has check in to his appointment.
Clock	Activates automation according to the set time-based condition (when a certain time arrives). For examples: Change pending case to waiting after 10 minutes Send an SMS 10 minutes before the appointment
Feedback Submitted	The customer has submitted feedback (using the virtual).
Moved	The case has moved to another inbox.
Position Changed	The case position in queue has changed.
Queued	The case has entered the queue (in the automation's inbox).
Resolved	The case has been resloved.
Returned to Queue	An active case has been returned to the queue.
Service Started	An agent started serving the case.
Updated	The case data has been updated (the case data was saved by an agent while serving the case).
User Assigned	A user has been assigned to the case.
User Unassigned	A user has been unassigned from the case.