> For the complete documentation index, see [llms.txt](https://docs.cubu.com/guides/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cubu.com/guides/admin-tools/organization-tree/managing-inboxes.md).

# Managing Inboxes

Managing the inboxes in your organization

{% hint style="info" %}
Admin Tools -> **Directory**

Managing inboxes requires the **Directory Admin** role.
{% endhint %}

To manage inboxes, click on a unit name in the organization tree and select Inboxes.

## Creating a New Inbox

* Click the **New Inbox** button, enter the inbox name, and click **Save**.\
  Note that inbox names must be unique within their parent unit.

## Editing Inbox Details

* Choose the color of the inbox to assist the agent in easily distinguishing between the inboxes in the Agent Console tool.

## Archiving and Restoring Inboxes

* You can archive an inbox to remove it from the system logically. 
* To archive an inbox, click on the context menu button \[...] and click on Archive Inbox.
* You cannot archive an Inbox if services or calendars reference it.
* An archived inbox can be restored using the context menu on the Inbox List page.

## Access Permissions

To access a specific inbox, agents must belong to a group that is allowed to access the inbox. Use the Inbox Permissions tab to specify the groups that can access the inbox.

To grant a group access to an inbox:

* Go to the Permissions tab.
* Check the groups to which you wish to grant access to the inbox.

See [Inbox Access Permissions](/guides/understanding-the-basics/security-and-permissions/access-control/inbox-access-permissions.md)

## Inbox Automations

Automations are custom actions that Cubu automatically applies to cases in the current inbox when a set of conditions is fulfilled.

Automations are defined for specific inboxes and applied to the cases in the inbox.

See [Automation](/guides/understanding-the-basics/process-management/automation.md)