📚Inbox Access Permissions
Last updated
Last updated
Accessing and processing cases in an inbox requires special permissions.
The following list summarizes the required permissions for an agent to access cases using the Agent Console:
The user is assigned the Agent or Power Agent roles.
The inbox is in the user's current unit.
The user belongs to a group that has access to the inbox. Inbox permissions are granted on the Directory tool / Unit / Inbox / Permissions tab.
The following diagram depicts the inbox access security elements:
