> For the complete documentation index, see [llms.txt](https://docs.cubu.com/guides/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cubu.com/guides/admin-tools/organization-tree/managing-workstations.md).

# Managing Workstations

Configuring workstations

{% hint style="info" %}
Admin Tools -> **Directory**

Managing workstations requires the **Directory Admin** role.
{% endhint %}

A workstation is the physical location where an agent serves a customer. In "face-to-face" service scenarios, setting up workstations enables Cubu to direct customers to the right location when an agent calls them. 

Agents select their current workstation when using the **Agent Console**. \
For details, see: [Agent Console Basics](/guides/user-tools/agent-console/agent-console-basics.md#workstations)

## Creating a Workstation

* Go to **Admin Tools / Directory**.
* Select a unit from the organization tree.
* Click on Workstations to show the workstation list.
* Click **New Workstation** to open the New Workstation dialog.
* Enter the workstation's name.\
  Note that the name must be unique within the parent unit.
* Click **Create**.

## Workstation Settings

* **Name**: Workstation name
* **Description:** Free-text description.
* **Name for Voice Announcements:** When calling a customer using a public announcements system, the workstation name to announce.\
  Cubu supports voice announcements through the Digital Signage module.\
  For more information, see: [Digital Signage](/guides/digital-signage/digital-signage.md)