Translating Kiosks, Portals, Tickets, and Chats
Last updated
Last updated
Customer Engagement -> Public Apps
Using this tool requires the Engagement Admin role.
Portals, kiosks, and virtual tickets are collectively called customer-facing applications.
Customers interact with these applications directly, whether from personal devices or a kiosk located in a branch.
To customize texts for an app:
Go to Customer Engagement / Public Apps.
Choose Portal Profiles, Kiosk Profiles, or Ticket Profiles.
Click on a profile to edit it, or click the New Profile button to create a new one.
The following screenshot depicts the Portal Profile list page:
A public app is composed of pages. To customize and translate texts:
Select a profile from the list.
Go to the Pages tab (note that different application types have different pages).
Click on the page you wish to edit.
The Profile Page Details page allows you to customize and translate the text items used by the page (text items vary between pages).
Text items support dynamic text by including parameters enclosed in double-curly brackets ({{...}}). The parameters are replaced with values when the page is rendered, depending on the context.
In the example above, the Page Title was set to Welcome to {{organization.name}}!
When the portal renders the page, "{{organization.name}}" will be replaced with the localized organization name, as defined in the Public Texts tools.
For a list of supported parameters, see:
The symbol indicates profiles having incomplete translations.
The symbol indicates pages having incomplete translations.
The symbol indicates text items having incomplete translations.
