# Workspace Settings Tab A **Workspace** groups inboxes and defines the inbox priorities. {% hint style="info" %} Managing workspaces requires the **Power Agent** role. {% endhint %} To manage workspaces in your current unit, click the **Workspace Settings** button. This will open the Workspace Settings tab. The following diagrams depict the workspace settings tab:

## Managing Workspaces To create or delete new workspaces, click on the context menu button \[⋮] and select the desired action.

## Workspace Settings ### Workspace Inboxes The table in this section lists the workspace inboxes and their priorities.

To **add an inbox** to the workspace, click on the Add Inboxes button and choose inboxes from the popup menu. To **remove** an inbox from the workspace, click on the inbox's context menu \[⋮] and click Remove From This Workspace. #### Inbox Order To change the inboxes' order of appearance, use the drag handle to drag an inbox to its' desired position. ### Inbox Priority The inbox priority controls the order in which agents process cases. When an agent clicks on the "Next" button on the agent console, a case is selected from all of the inboxes within that workspace. \ \ To determine which cases are handled first by the agents, different priorities can be assigned to each inbox. If two or more inboxes have the **same** priority, Cubu will pick the case that is waiting for the longest. In case of an appointment, cases with the earliest appointment time have higher priority. To change the inbox priority, click on the inbox's context menu button \[⋮] and choose Edit Priorities to open the Workspace Inbox settings dialog. {% hint style="info" %} "1" indicates the **highest** priority. {% endhint %} #### Workspace Inbox Dialog

On this dialog, you configure the default inbox priority and optional "boosters". Priority **boosters** allow you to handle an inbox with higher priority when some conditions are fulfilled. For example, if a long queue is building up in an inbox, you can boost its priority to speed up processing cases from this inbox. You can boost inbox priority based on the following criteria: * **Queue length**: Boost the inbox priority if the number of cases with the *Waiting* [status ](https://cubu.elevio.help/en/articles/140)crosses a specified threshold. * **Waiting time**: Boost the inbox priority if cases are in the *Waiting* state longer than a specified period of time. * **Assigned to me**: You can give higher priority to an inbox if it contains cases that are specifically assigned to the agent. #### Skip Inbox For scenarios where you wish to view an inbox in your workspace but do not wish to call cases from this inbox automatically, set the inbox "Next Behavior" to **Skip**. This is useful when you prefer to select the cases to work on from individual inboxes manually. ### "Next" Button Behavior To control what happens when agents click Next, choose an option from the dropdown.

Next Behavior: * **Auto**: Resolve active cases, except when the channel is Chat. * **Open in a new tab**: Open the next case in a new tab. * **Close active tabs:** Resolve active cases and close tabs before opening a new case. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.cubu.com/guides/user-tools/agent-console/workspace-settings-tab.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.