📚Digital Signage
Digital signage overview
Digital signs in waiting areas offer real-time queue updates, reducing perceived wait times and enhancing customer experience. Their ability to deliver visual and voice announcements ensures smooth customer flow. Moreover, they provide entertainment and marketing opportunities through videos and slideshows, engaging customers effectively. In summary, digital signs streamline operations, improve communication, and elevate the waiting experience.
Digital signs are created in organizational units. The Digital Signage toolbelt provides tools for designing the appearance of digital signs, configuring their content, and managing operations.
The actual sign is either a screen connected to a PC or a smart TV running the Cubu TV Android app.
Appearance
The selected Screen Layout and Theme controls the digital sign's appearance. The layout defines how the screen is organized, and the theme controls colors, fonts, and images.
Real-time Queue Status
To show real-time queue status, your screen layout needs to contain a Date frame. Use the digital sign settings page/ Data tab to select inboxes and service to include in this frame.
Different Data frame layouts are available to support different representation of the the queues.
Playing Media
⚒️Managing PlaylistsAnnouncements
When calling a customer for service, use visual and audio notifications to announce the call.
Visual Notifications
Visual notifications are provided by briefly showing a popup window on the screen, containing the ticket number, calling workstations, and an arrow, directing the customer to the workstation.
To enable visual notifications:
Make sure your screen layout contains a popup frame.
Check the "Enable visual notifications" box on the digital sign settings page.
To show directional arrows, use the Directions tab to configure the relative directions from the digital sign to the workstations.
Audio notifications
Audio notifications use text-to-speech to play a message through the digital sign speakers.
To enable audio notifications, on the digital sign settings page:
Check the "Enable voice notifications" box.
Select a Public Announcement from the dropdown.
Portal QR Code
The digital sign allows you to include a QR code for a selected portal. This is useful if you want to let your customers use an online portal to enter the queue instead of a physical kiosk.
To include a QR code:
Choose a Banner frame layout that supports QR codes.
Select a portal on the digital sign settings page.
Licensing
Each digital sign in your organization must have a license. Unlicensed digital signs cannot connect. To learn more, see:
⚒️Subscription ManagementDigital Sign Player
Cubu Digital Signs run within a web browser or using the Cubu TV Android App. To learn how to connect a digital sign player, see:
🧐How To: Connect a Digital SignLast updated