Kiosks

Kiosks overview

A kiosk is a specialized computer (PC or s tablet) for public use, often with a touch screen, used in places like retail stores, banks, clicks, and service centers. It allows customers to check in to their appointments or queue up for service.

A kiosk can be set up within an organizational unit to provide access to services in that unit or any of its descendant units. This is especially helpful in cases where a kiosk is placed at the entrance of a building, allowing customers to check in for appointments in different departments or organizational units.

To learn how to manage the kiosks in your organization, see:

⚒️Managing Kiosks

Customers interacting with the kiosk navigate through a sequence of pages known as the "kiosk's flow". To learn more, see:

📚Kiosk Flow

Licensing

Each kiosk in your organization must have a license. Unlicensed kiosks cannot connect. To learn more, see:

⚒️Subscription Management

Running a Kiosk Client

Kiosks run within a browser, usually on a dedicated computer or a tablet. To learn how to use the kiosk client app, see:

🧐How To: Use the Kiosk Client App

Printing Tickets

Kiosks often use receipt printers to give customers tickets, keeping them informed and secure while waiting in line. There are several options to set up a kiosk ticket printer. To learn more, see the following guide:

🧐How To: Set Up a Kiosk Ticket Printer

Tip: Virtual Tickets can be used in conjunction with or as an alternative to printed tickets. You can send a link to the virtual tickets via SMS. Virtual tickets offer real-time queue position data and enable customers to cancel appointments. However, using this paperless solution requires customers to have access to a smartphone.

See: Virtual Tickets

Appearance

Texts and Translations

To customize the texts on the kiosk pages, use the Public Apps tool to edit the Kiosk Profile.

The kiosk profile consists of pages; each page contains all the texts used by the kiosk and their translations to other languages.

⚒️Translating Kiosks, Portals, Tickets, and Chats

Colors, Fonts and Graphics

The kiosk's Theme controls the kiosk pages' colors, fonts, and graphics.

⚒️Managing Themes