Service Level Alerts
Last updated
Last updated
Alerts are triggered when specific service level metrics exceed predefined thresholds. Upon activation, alerts can notify relevant users to take action.
To set up alerts, create Alert Rules at the organizational level. These rules define which metrics to monitor, the thresholds triggering an alert, and the users who should receive notifications. Cubu delivers these notifications through the built-in notifications panel, with the option to send them via SMS and email.
Alert Rules are set at the organization level and automatically apply to each organizational unit. Alerts are generated in the context of the specific unit where the threshold is crossed.
Alert rules are based on metrics calculated in the real-time monitor and are tested whenever a new real-time snapshot is created (approximately. every 5 min.).
When you define an alert rule, the system starts monitoring the metric defined by the rule in every unit in the organization. When the metric value crosses the threshold in a unit, an alert is created for that unit.
Active alerts in units can be viewed using theReal-time Monitor.
Active alerts in the current unit can be viewed by adding the Active Alerts widget to the dashboard.
When an alert is activated or deactivated, the system can inform relevant users through the notifications pane, SMS, or email. The alert rule determines the potential recipients and the message that will be sent when the alert is triggered.
Don't confuse alerts and notifications!
An alert is a warning that something has crossed a set limit and needs attention. A notification is the way this warning is sent to users, like through a message, SMS, or email. The alert signals the issue, and the notification delivers the message.
