Managing Digital Signs
Digital signs are created in organizational units. The Digital Signage toolbelt provides tools for designing the appearance of digital signs, configuring their content, and managing operations.
Digital Signage / Signage Manager
Managing digital signs requires the Engagement Admin role.
Creating a Digital Sign
Go to Digital Signage / Signage Manager.
Click on a unit name.
Click Digital Signs to list digital signs in the selected unit. Note that each active digital requires a license. The page indicates the number of available licenses.
Click the New Digital Sign button to open the New Digital Sign dialog.
Sign Name: Enter a friendly name to help you identify the sign. For example, "Main Waiting Area Display" or "Cafeteria Display".
Layout: Select a screen layout to determine which frames to display and how they are organized.
Theme: Select a theme to control the sign's colors, fonts, and graphics.
Click Create
The new sign will automatically be assigned a license if your organization has available digital sign licenses. If there is no license available, the digital sign will be created without a license and cannot connect until you assign one.
Digital Sign Settings
General Settings
Sign Name: Enter a friendly name to help you identify the sign. For example, "Main Waiting Area Display" or "Cafeteria Display".
Layout: Select a screen layout to determine which frames to display and how they are organized.
Theme: Select a theme to control the sign's colors, fonts, and graphics.
Supported Languages: Choose the languages supported by the sign. If you choose multiple languages, the screen will switch between the languages every few seconds.
Enable Visual Announcements: Check this box to show the popup frame when a customer is called for service by an agent. Choose how long the popup should stay visible and the language to use when generating the popup content.
Enable Voice Announcements: Check this box to play an audio notification when an agent calls a customer. Use the dropdown to choose a Public Announcement, defining the text to read out and the voice to use. See Managing Public Announcements
Playlist: Select the playlist to play in the Media frame.
Portal QR Code: Select a portal in the current unit to show a QR code on the digital sign, allowing customers to scan the code and use the portal to enter the queue (your selected screen layout must contain a banner frame that supports QR codes).
Data
Use the Data tab to select queues to show on the sign in the Data frame.
To add a data item, use the Available Items dropdown to select an Inbox or a Service.
Adding Inboxes
When you add an inbox to a digital sign, the sign will display the inbox queue (pending and waiting cases) and active cases being served.
Adding Services
When you add services to the sign, the sign will display the target inboxes of the service active calendars.
This feature is useful when you have a service with varying calendars each day. Instead of showing empty queues, only inboxes linked to active calendars on the same day will be displayed.
Directions
Use the Direction tab to define the location of workstations in the unit relative to the display.
When visual announcements are used, the popup frame will show an arrow directing the customer to the calling workstation.
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